Shipping & Returns

Shipping:

Standard Shipping & Handling Charges for Canada:

 Order total:

 Estimated Shipping & Handling:

Under $15.00

$2.99

$15.01-$40.00

$9.50

$40.01-up FREE

 

US customers add $5.00 to the above shipping & handling.  Orders over $40 are shipped FREE to the USA.

International parcels usually ship by Air Mail and we will e-mail you with the exact shipping cost before shipping the order.

Items that are small and light that fit in an envelope (under 500g, and less than 2mm thick) will be shipped by letter mail for a lower postage rate.

 

Taxes

As we are located in Alberta, Canadian customers pay ONLY the 5% GST - there is no Provincial sales tax! Customers located in NL, NB, NS, and ON pay 13% HST, customers located in BC pay 12% HST, and customers in Quebec pay 8.5%.

US & International customers are NOT charged any sales tax! (Please note that in some cases US or International customers may have to pay your post office a duty/tax fee upon acceptance of the parcel. This varies in each State or international country - contact your local post office or customs office to see if any duty/tax will apply.)

Money-Back Guarantee

If you are not satisfied with an item, return it, in new condition, with the order copy, within 30 days, for an exchange or refund. Items which have been used or laundered cannot be returned. Items must be returned in the original package (just the product packaging, not the mailing carton.)

Delivery

Orders are shipped by UPS, CanPar or Canada Post.   Items shipped to Canadian addresses take 5-15 days for delivery, depending on where you live. Orders shipped to the USA can take up to 15 business days for delivery. International customers will be e-mailed with shipping options & costs before orders are shipped - delivery times will vary depending on the shipping option chosen.

Backorders

If an item is out of stock when you order, it will be sent to you as soon as stock is received.